Exterity, a provider of IP video, digital signage and guest experience technologies, has announced that the Alva Hotel by Royal, a stylish and contemporary resort in the riverside area of Shatin in Hong Kong, has deployed Exterity’s ArtioGuest software to give its international clientele an intuitive, high-tech in-room experience.

Hotel Alva wanted to deploy a cutting-edge digital signage and in-room infotainment system that enables a seamless experience across different screens throughout the resort. Telecommunications company SmarTone helped develop a unique guest entertainment and communications solution.

“Our brief was to make sure that they had a reliable, robust and flexible solution that could deliver the better-than-home experience they wanted to create,” SmarTone general manager of enterprise solution development Daniel Leung says.

“Therefore, our natural choice was Exterity, which has built a strong reputation in the hospitality world while still being cost-effective and backed by excellent local management, support team and distributor Comm-Tec.”

It deployed a fully featured Exterity in-room guest entertainment solution to over 700 Sony BRAVIA SmartTVs, as well as integrating digital signage across the hotel’s public areas – leveraging the Exterity system’s ability to stream content and signage directly to SmartTVs.

Using Exterity’s ArtioGuest software, each room has a simple and easy-to-use interface that allows a range of advanced features accessed from either the SmartTV or through an iPad in each guestroom. These include numerous local and premium TV channels, available in up to 4K quality.

“Today’s modern travellers are looking for hoteliers to provide an in-room experience that’s superior to what they have at home,” Exterity regional director, APAC Jamie Hind says.

“Hotel Alva is a great example of a hotel offering an experience that exceeds guests’ expectations by using a fully customisable portal that seamlessly delivers live TV, VoD and an array of complementary services to deliver next-generation customer experiences.”

Daniel says that the project sets a “new defacto standard” in hotel TV experience with the software offering a great deal of flexibility: “This has allowed us to deliver one of the most forward-thinking and technologically innovative properties in the region,” he says.