D-Tools has released System Integrator (SI) version 20 and the addition of a Service Management Suite to its cloud-based software platform, enabling systems integrators to create, sell and manage service plans with ease and efficiency.

Empowering integrators with greater recurring revenue opportunities and workflow efficiency, the availability of both on-premise solution through SI v20 and an off-premise cloud-based management system affords systems integrators a choice for every application.

Service plans generate recurring revenue opportunities for integrators while improving the client experience. As part of the service offering, the D-Tools Cloud Service Management Suite allows service plans to be designed in advance or configured on-the-fly and presented as an option on a project proposal or sold as a separate contract.

Whether issued against a service agreement or as a one-off service call, service orders offer users the ability to schedule resources, document the problem found and work performed, track their time, invoice and even collect payment right on-site all from a mobile device.

Additionally, this web-based multi-OS solution facilitates communication and collaboration across an integrator’s entire workforce. A recent addition to the software that makes communication within a company even more efficient is the support of chat. Members of an integration team can now communicate and collaborate in real-time.

D-Tools Cloud also expedites the generation and throughput of proposals, enabling integrators to close deals faster and move on to the next project. The platform’s facilitation of dynamic, engaging multimedia proposals and browser-based visual quoting enables closer collaboration with clients, leading to prompt e-sign approval, deposits and close rates.

D-Tools Cloud’s post-sales capabilities, including scheduling, project planning, task management and time tracking help integrators finish jobs on time and within budget.

The D-Tools SI V20 release brings advanced features to enhance project cost estimation and security through Azure Active Directory integration and user management.

Integrators can create and manage service plans, automate tasks, monitor call progress and communicate with clients to enhance project tracking and client communication.

For service call management the Service Management Suite offers streamline communication while allowing for the logging and tracking customer calls, the assigning of team members, setting reminders and tracking call status for proactive customer support and resolution.

Lastly, in requesting and collecting payments, integrators easily request and collect payments from clients, send payment requests and integrate with payment systems for efficient payment collection.