Snap One has introduced new features for its popular Luma x20 family of surveillance products which will be available for customers across the globe.

Integrators can now initiate a “customer handoff” via OvrC to strengthen privacy and give end users full and exclusive control over access to their live and recorded video once the system is installed.

This new feature gives users greater control after the initial installation, giving them total privacy while also making it easy to reinstate integrator access if assistance is required.

“The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Snap One product manager Derek Webb says.

“With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”

Removing integrator access to live video and recordings ensures no misuse of the data, and there is no off-site transmission of the video without the knowledge of the owners. Once a Luma x20 installation is complete, partners can send the client a message through the OvrC platform which the client can click through to gain full control in just five minutes. There is no assistance required, no passwords to remember and no port forwarding involved.

If a Partner needs to access live video for troubleshooting purposes, they can send a request via OvrC, giving the customer the option to grant access. There is even an option to set a timer for integrator access, so it will automatically revert to owner-only access after a set time period. This solution offers rapid ability for partners to take action while maintaining absolute privacy and security for system owners.

The NDAA-compliant x20 product family is the first Luma product line to include full OvrC integration, simplifying processes and client calls for partners that can reduce maintenance costs and provide better assurance of 24/7 operation. OvrC also allows for faster setup and can save up to 50% of configuration time. The Luma family of IP cameras are available in bullet, turret and dome models from 2MP to 8MP resolution with fixed and varifocal lens options.

New features including AI-powered human and vehicle detection, easy video sharing, synchronised multi-channel event playback, smooth integration with control systems and expanded ‘colour at night’ cameras make Luma an even more attractive option for all Partners and all types of homes and small businesses.