Snap One has announced the acquisition of Parason, a 24/7 remote support service based on OvrC, creating new opportunities for Snap One partners to focus on running their business while increasing profitability, productivity and service levels to their customers.

The acquisition builds on Snap One’s strategic investment in Parasol last year and affirms its commitment to supporting partners across the entire project lifecycle.

According to Snap One chief executive John Heyman, bringing Parasol under the Snap One umbrella promises multiple benefits for our partners.

“Parasol has succeeded in popularising a powerful remote service solution that helps professional integrators reduce response times, increase monthly service revenues, and improve client experiences with support. Adding to our initial investment, a full acquisition demonstrates our confidence in the service offering and the growth opportunities it offers to Snap One partners.”

Parasol will continue to support all existing customers and projects, and the company’s knowledge and experience will integrate into the larger Snap One team to aid development of future software, services and support products.

Ted Bremekamp, co-founder and director of operations at Parasol, sees significant potential for sales growth and further enhancements through closer coordination with Snap One’s various product development initiatives.

“Snap One and Parasol have become close partners over the last year and half, and officially joining forces allows us to focus even more on innovation and collaborative product improvement to address Snap One partners’ short- and long-term needs,” Ted says.

“We can help partners of all sizes increase their workforce efficiency while creating new revenue streams and minimising the need for cumbersome truck rolls that detract from focus on new projects and business growth.”

Parasol is a rapidly growing remote support company powering more than 500 integration companies worldwide. Using Snap One’s OvrC platform, Parasol provides affordable remote management of systems that offer integrators the ability to remotely manage their installations, while at the same time earning recurring monthly revenue (RMR) for their services. According to the company, 70% of support issues are solved with a single interaction and agents are available 24/7/365 via phone, email, chat, or text.

Snap One previously announced a strategic investment in Parasol in May 2021.