Midwich has extended its Mi Services program in the Asia Pacific region.

This will result in a range of offerings including: Mi Support, a full range of after sales services including enhanced product warranty, training for AV and UC&C systems, and the highest-level technical support and ITIL practices.

With proven success over the past two years in the UK and Ireland, Mi Support is available to end users via Midwich Channel Partners as a trade resalable suite of support services that can be added to products or systems at the point of purchase.

“End users with Mi Support achieve a guaranteed faster resolution when things go wrong,” Midwich APAC managing director Michael Broadbent says.

“An on-demand support service maintains business continuity and provides greater productivity at a time when companies are heavily reliant on remote workflows and collaboration and require a stable environment for a consistent user experience.”

The program has built-in flexibility to ensure end users have the opportunity to customise Mi Services to their business-critical needs.

The Mi Support Maintenance is secured through an industry-leading Service Level Agreement (SLA) and offers three levels ‘break-fix’ support; assurance, onsite and onsite+ incorporating access to Midwich’s 24/5 vNOC Helpdesk, next day advance parts replacement, software patches and/or updates and product training delivered by technical experts who benefit from both AVIXA and vendor certified training.

Also included are Mi Support Managed Services which offer end-to-end problem resolution of both appliance video conferencing codecs – such as Zoom and Microsoft Teams – and integrated AV equipment.

The offering is based on a fixed, monthly charge per registered system, incorporating all integrated AV equipment to maximise productivity while minimising downtime and risk. Clients have a choice of five service operation modules; Proactive Monitoring, Fault Management, System Administration, Concierge and Service Reporting.