Midwich launches Mi Services program across APAC
Midwich has extended its Mi Services program in the Asia Pacific region.
This will result in a range of offerings including: Mi Support, a full range of after sales services including enhanced product warranty, training for AV and UC&C systems, and the highest-level technical support and ITIL practices.
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With proven success over the past two years in the UK and Ireland, Mi Support is available to end users via Midwich Channel Partners as a trade resalable suite of support services that can be added to products or systems at the point of purchase.
“End users with Mi Support achieve a guaranteed faster resolution when things go wrong,” Midwich APAC managing director Michael Broadbent says.
“An on-demand support service maintains business continuity and provides greater productivity at a time when companies are heavily reliant on remote workflows and collaboration and require a stable environment for a consistent user experience.”
The program has built-in flexibility to ensure end users have the opportunity to customise Mi Services to their business-critical needs.
The Mi Support Maintenance is secured through an industry-leading Service Level Agreement (SLA) and offers three levels ‘break-fix’ support; assurance, onsite and onsite+ incorporating access to Midwich’s 24/5 vNOC Helpdesk, next day advance parts replacement, software patches and/or updates and product training delivered by technical experts who benefit from both AVIXA and vendor certified training.
Also included are Mi Support Managed Services which offer end-to-end problem resolution of both appliance video conferencing codecs – such as Zoom and Microsoft Teams – and integrated AV equipment.
The offering is based on a fixed, monthly charge per registered system, incorporating all integrated AV equipment to maximise productivity while minimising downtime and risk. Clients have a choice of five service operation modules; Proactive Monitoring, Fault Management, System Administration, Concierge and Service Reporting.
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