D-Tools has released updates to its award-winning D-Tools Cloud platform to include a comprehensive service management suite.

The web-based software enables recurring revenue opportunities for system integrators through the creation, sale and management of service plans.

“Most system integrators would agree that keeping clients happy and coming back for more is critical to their sustainability as a business and long-term success,” D-Tools chief executive officer Randy Stearns says.

“By offering service plans, system integrators build stronger relationships, foster loyalty, and generate recurring revenue streams. The new service management suite of features in D-Tools Cloud provides our users the tools they need to succeed with their clients over the long run.”

D-Tools Cloud is a user-friendly multi-OS, web-based SaaS solution that is easily implemented and accessed from any web-enabled device.

D-Tools Cloud offers a variety of capabilities including the creation of service plans and manage service agreements, the automating of recurring tasks, monitor service call progress and communicate with clients. It also allows the user to proactively manage service obligations, enhance project tracking and improve client communication.

The innovative platform can streamline communication and improve customer service; easily log, track and manage customer calls; document call details, assign team members, set reminders and track call status to facilitate proactive customer support and effective call resolution.

D-Tools Cloud provides an efficient way to manage and schedule resources, including technicians, equipment and vehicles, while also being capable of assigning resources to projects, track availability, schedule tasks and manage conflicts.

It also helps integrators quickly request and collect payments from clients, create and send payment requests and integrate, seamlessly, with payment systems for efficient and hassle-free payment collection.