The cost of providing consistent, stellar service for your clients after the sale can prove to be a challenge. Building a recurring revenue model will keep your business profitable in all economies. The integrated CCS and Tigerpaw solution increases the level of network security for the client’s peace of mind, and pro-actively analyses and diagnoses system failures (in many cases fixing them remotely before it adversely impacts the client) to help the system integrator keep their service costs down and their clients happy.

The integration works by monitoring system or device failures using real-time bandwidth usage to monitor anomalies and potential security breaches that are interpreted and routed via an email or text message to the system integrator. Issues that cannot be fixed remotely are routed to a technician via a service order in Tigerpaw, and solved before the client ever knows a problem existed.

“The Home Cyber Shield systems solution has many attributes, including the opportunity to diagnose, analyse, and in many cases remotely address problems at the device level, before the end-user is adversely impacted,” says CCS chief executive Russ Pritchard.

“However, many device failures will require a service call, so the integration of Tigerpaw’s business management and service automation products with the Home cyber Shield presents a comprehensive service platform for the system integrator. We’re excited about our partnership with Tigerpaw and the solutions the two companies will bring to the table.”

Tigerpaw business process manager Joe Danner says “To achieve these results, you must take preventative measures to provide proactive service to your clients by integrating a network monitoring system with an integrated service management product that streamlines your service deliver. This system alerts a System Integrator when something has failed or is down, and ensures your client’s receive the very best in proactive customer service.”

To learn more about this integration, register for a live demonstration on 14 October 2010 at 2pm ET at
http://my.tigerpawsoftware.com